CATAWBA MILL — Catawba, SC

The current New-Indy Catawba mill site originally opened in 1959 and began operation as a New-Indy subsidiary in 2019. Located on the Catawba River, New-Indy Catawba is a world-class integrated virgin linerboard and market pulp manufacturing mill. New-Indy Catawba produces a lightweight linerboard used for the outer surfaces of corrugated packaging, and high-yield unbleached pulp for other paper applications.

Daily Air Emissions Report

New-Indy is continuously monitoring hydrogen sulfide in various locations both at the Catawba Mill and in surrounding neighborhoods. The report below shows hydrogen sulfide levels as reported by New Indy. The report is updated daily.

Catawba Headstart

Report Date: November 26, 2021
  • Concentration Range Detected0 - 0 ppb
  • 24-hr Average0.00 ppb
  • 7-day Average0.00 ppb
  • Agency for Toxic Substances and Disease Registry Minimal Risk Level (ATSDR MRL)70 ppb
  • Date of last Reportable Elevated H2S Reading (7-day average > 70 ppb)No 7-day averages > 70 ppb since monitor reporting began on May 13.

Liberty Hill

Report Date: November 26, 2021
  • Concentration Range Detected0 - 0 ppb
  • 24-hr Average0.00 ppb
  • 7-day Average0.00 ppb
  • Agency for Toxic Substances and Disease Registry Minimal Risk Level (ATSDR MRL)70 ppb
  • Date of last Reportable Elevated H2S Reading (7-day average > 70 ppb)No 7-day averages > 70 ppb since monitor reporting began on May 13.

Treetops

Report Date: November 26, 2021
  • Concentration Range Detected0 - 0 ppb
  • 24-hr Average0.00 ppb
  • 7-day Average0.00 ppb
  • Agency for Toxic Substances and Disease Registry Minimal Risk Level (ATSDR MRL)70 ppb
  • Date of last Reportable Elevated H2S Reading (7-day average > 70 ppb)No 7-day averages > 70 ppb since monitor reporting began on May 13.

Millstone Creek

Report Date: November 26, 2021
  • Concentration Range Detected0 - 0 ppb
  • 24-hr Average0.00 ppb
  • 7-day Average0.00 ppb
  • Agency for Toxic Substances and Disease Registry Minimal Risk Level (ATSDR MRL)70 ppb
  • Date of last Reportable Elevated H2S Reading (7-day average > 70 ppb)No 7-day averages > 70 ppb since monitor reporting began on May 13.

Mill Station 1

Report Date: November 26, 2021
  • Concentration Range Detected0 - 6 ppb
  • 24-hr Average1.46 ppb
  • 7-day Average2.94 ppb
  • 30-minute EPA Acute Exposure Guideline Level (AEGL)600 ppb
  • Date of last Reportable Elevated H2S Reading (30-minute average > 600 ppb)September 2
  • Date of last Reportable Elevated H2S Reading (7-day average > 70 ppb)September 8

Mill Station 2

Report Date: November 26, 2021
  • Concentration Range Detected0 - 6 ppb
  • 24-hr Average1.07 ppb
  • 7-day Average0.94 ppb
  • 30-minute EPA Acute Exposure Guideline Level (AEGL)600 ppb
  • Date of last reportable Elevated H2S Reading (30-minute average > 600 ppb)No 30-minute averages > 600 ppb since monitor reporting began on May 26.
  • Date of last Reportable Elevated H2S Reading (7-day average > 70 ppb)No 7-day averages > 70 ppb since monitor reporting began on May 26.

Mill Station 3

Report Date: November 26, 2021
  • Concentration Range Detected0 - 13 ppb
  • 24-hr Average0.72 ppb
  • 7-day Average1.23 ppb
  • 30-minute EPA Acute Exposure Guideline Level (AEGL)600 ppb
  • Date of last Reportable Elevated H2S Reading (30-minute average > 600 ppb)No 30-minute averages > 600 ppb since monitor reporting began on May 26.
  • Date of last Reportable Elevated H2S Reading (7-day average > 70 ppb)No 7-day averages > 70 ppb since monitor reporting began on May 26.

Riverchase Estates

Report Date: November 26, 2021
  • Concentration Range Detected0 - 0 ppb
  • 24-hr Average0.00 ppb
  • 7-day Average0.01 ppb
  • Agency for Toxic Substances and Disease Registry Minimal Risk Level (ATSDR MRL)70 ppb
  • Date of last Reportable Elevated H2S Reading (7-day average > 70 ppb)No 7-day averages > 70 ppb since monitor reporting began on May 13.

ASB & #1 Holding Pond

Report for the Week of November 22, 2021
  • This graphic displays the average amount of dissolved oxygen in New-Indy’s ASB and #1 Holding Pond.
  • Number of active aerators in ASB & #1 Holding Pond:54/54

    100% of aerators currently active
4.59
0 - 1
1 - 10

From May 13 – June 29, 2021, the Environmental Protection Agency (EPA) reported the results of daily hydrogen sulfide samplings from 10 different locations in York and Lancaster Counties, South Carolina, and Union County, North Carolina. Those reports can be accessed via the Report Date dropdown menu on the top right-hand side of the map.

Thereafter, New-Indy and the South Carolina Department of Health and Environmental Control (SCDHEC) each began collecting data from their own monitoring stations surrounding the New-Indy Catawba mill. New-Indy placed five of its monitoring stations in close proximity to terminated EPA monitors and SCDHEC installed three monitoring stations of its own. In the interactive map above, you can see the location of each New-Indy and SCDHEC monitoring station and their corresponding data. The full EPA and New-Indy daily reports can be accessed from the Daily Reports below. Full SCDHEC reports beginning on June 29, 2021, can be found HERE.

Download Daily Reports

FAQs

New-Indy Catawba LLC frequently asked questions.

What do the daily graphs from air monitoring stations show?
The New-Indy air monitors are stationary instruments that provide data that is averaged over 30-minute periods of time. The onsite instruments measure hydrogen sulfide (H2S) down to four-tenths parts per billion (0.4 ppb). The offsite instruments measure hydrogen sulfide (H2S) down to two-tenths parts per billion (0.20 ppb). The purpose of the stationary monitors is to provide quantitative information regarding H2S concentrations at New-Indy and in the community. The red line in the graphs is set at 70 ppb, which is the 14-day Minimum Risk Level (MRL) for H2S exposure developed by the Agency for Toxic Substances and Disease Registry (ATSDR). An MRL is defined as an estimate of daily exposure to a substance (H2S) that poses a minimal risk of adverse effects to humans over a specified duration of exposure (14 days).
Is the community’s drinking water impacted from the New-Indy wastewater discharge?

No. The South Carolina Department of Health and Environmental Control (SC DHEC) routinely monitors public drinking water as well as the water quality of the rivers in South Carolina. The intake for drinking water systems supplying the neighborhoods in the area are UPSTREAM from the New-Indy discharge. The nearest downstream intake is 9 miles downriver. No issues related to New-Indy have been identified that are affecting drinking water quality. SC DHEC, in coordination with the Catawba Riverkeeper, conducted a special study on the river, looking at upstream and downstream locations relevant to New-Indy. The study found there were no significant impacts to the Catawba River from the New-Indy wastewater discharge. The report can be found at https://scdhec.gov/sites/default/files/media/document/CatawbaRiverStudy_Final.pdf.

What is the Community Engagement Group and what is its purpose?
The Community Engagement Group (CEG) provides a way for New-Indy and its neighbors to communicate directly, to form relationships with each other, and to work together to identify concerns and develop solutions. New-Indy Catawba created the CEG to improve dialogue with residents in the communities surrounding the facility and to build respect, trust and confidence with local citizens. We hope that this will help identify and resolve any concerns. New-Indy Catawba remains firmly committed to operating in a safe and sustainable manner, which will have a positive impact on the local community and South Carolina.
What does the foul condensate steam stripper do and why can’t New-Indy just use it to reduce odor?
The stripper treats foul condensate (foul in this instance denoting “dirty” condensate discharge) generated during the manufacture of pulp to strip hydrogen sulfide (H2S) and other non-condensable gases (NCG’s) from such condensate. The stripped H2S and NCG’s are then burned in one of the combustion boilers at the mill. At present, the stripper is not sized to treat all foul condensate generated by the mill. New-Indy is investigating several modifications that it may make to the stripper and related equipment to increase the volume of foul condensate that the stripper can process.
Why is New-Indy removing fiber from the aeration stabilization pond (ASB) and how much are they going to remove? What will keep the fiber from building up again and where is the material being discarded?
The layer of fiber on the ASB was the result of initial startup operations following the conversion from bleached paper to unbleached containerboard. The fiber interfered with the proper operation of the ASB and made it difficult for mill personnel to conduct preventive maintenance and repairs. As a result, several aerators in the ASB became inoperable. The situation was exacerbated by the inclement weather in January and February which prevented timely access to the ASB for heavy equipment contractors to begin the solids removal process. Beginning on March 1, 2021, New-Indy began removing fiber from the surface of the ASB. This effort has continued using various methods, including using a barge to dredge and push fiber toward the edge of the ASB. Fiber that is removed is hauled to the No. 4 sludge pond where it is processed with other similar waste. These continuing remedial measures to remove fiber have allowed personnel to reach the aerators, conduct maintenance and repairs on those aerators and return them to service, which has improved performance of the ASB and reduced related air emissions and odors.
What is a stack test? Was it performed and what are the results of the tests?
A stack test, also referred to in EPA regulations as a performance or source test, measures the amount of a specific regulated pollutant, pollutants, or surrogates being emitted from an air emissions source, such as a stack or vent. Testing is required by a facility’s Title V Air Permit on a periodic basis. Testing the air emissions from these devices (stacks/vents) requires highly sophisticated protocols and techniques to ensure that the air quality is accurately measured and characterized. All of the stack tests required by EPA and SC DHEC have been performed, and the sampling and testing results are being analyzed to ensure data quality. This data has been submitted to SC DHEC for review and evaluation. Once approved by SC DHEC, the data will be used to generate air dispersion models to evaluate any potential offsite impact from New-Indy’s emissions.
Why are there fewer monitoring stations now that New-Indy is doing the monitoring?
A large amount of data has been generated by the EPA monitors, which has been helpful in pin-pointing locations where H2S levels might be elevated. As such, SC DHEC has concurred in the placement of New-Indy monitors in the areas most likely to experience elevated levels of H2S and at locations where permission was granted to install a monitor.
Why was New-Indy allowed to start up the plant without a foul condensate stripper?
The option to discharge the foul condensate to the wastewater treatment system instead of through the steam stripper is allowed under the federal air regulations (40 CFR Subpart S). SC DHEC approved the hard piping of the foul condensate in a revised construction permit issued on May 13, 2020. When the odor issue arose, New-Indy voluntarily decided (with SC DHEC approval) to restart the stripper on May 3, 2021.

Hydrogen Sulfide Q&A with Dr. Christopher Teaf

President & Director of Toxicology, Hazardous Substance & Waste Management Research, Inc.

1. What is hydrogen sulfide? Does hydrogen sulfide exist in nature or is it a “man-made” chemical? What are some possible sources of hydrogen sulfide?

Hydrogen sulfide (H2S) occurs naturally. H2S and related reduced sulfides, are produced when bacteria break down organic material such as plant or animal tissues where oxygen is limited (e.g., swamps, wetlands). It is not an unusual substance, and occurs in nature, as well as from some industrial sources. The World Health Organization (WHO) estimates that 75 to 250 million tons per year of H2S are released from all land and ocean sources, including natural sources, industrial petroleum processing, geothermal energy production, tanneries, and paper mills of various types.

2. How easy is it to smell hydrogen sulfide, compared to other odors? Why do people refer to “rotten eggs” as the odor associated with hydrogen sulfide?

H2S is easily detected by smell compared to other odors. The fact that you are smelling an odor does not mean that it is causing you harm. While the reported detection threshold for H2S in air for most people is in the range of 1 to 10 parts per billion (ppb), a very wide range from 0.5 to 300 ppb often is reported. Rotten eggs produce hydrogen sulfide and other reduced sulfur compounds when they decompose.

3. Can you be harmed by H2S if you cannot smell it? Is it similar to carbon monoxide?

H2S is not similar to carbon monoxide, which is a completely odorless gas. Generally, it is not possible to be harmed by H2S if you do not smell it. Even when the odor is detectable, in situations where people can move around freely, H2S is almost never a health issue. In other words, even if you do smell H2S, it does not mean that what you are smelling is harmful. Most of the time it is not.

4. How is hydrogen sulfide created? Is hydrogen sulfide always a gas? Does hydrogen sulfide exist in water? Should I be concerned that hydrogen sulfide may occur in household water?

H2S is a gas under normal circumstances. It dissolves in water, but its vapor pressure causes it to leave water quickly. There are no federal or state drinking water standards for H2S, and it is of health interest only in rare situations. If H2S taste or odor is present in water supplies, it is treated by filtration or oxidation. Occasionally, H2S is produced in homes by sulfate bacteria in electric hot water heaters. H2S is also formed as a natural product in our bodies, for example “morning breath” and intestinal gas.

5. Does hydrogen sulfide have any beneficial uses?

H2S occurs naturally, is used industrially to produce sulfuric acid and elemental sulfur and can be used to produce “heavy water” for nuclear plants. It has protective and beneficial characteristics in Alzheimer’s models and some other studies.

6. At what level is hydrogen sulfide dangerous to humans and pets? Does prolonged exposure to low H2S concentrations cause health issues for humans and pets? Is intermittent or occasional exposure to small to intermediate levels of hydrogen sulfide unhealthy? Are the elderly, the young and people with compromised immune systems more likely to suffer adverse health effects from either prolonged or intermittent exposure to hydrogen sulfide?

H2S typically is addressed as an odor, not a health concern. The Agency for Toxic Substances and Disease Registry (ATSDR) set a Minimal Risk Level (MRL) for H2S at 70 ppb to protect sensitive portions of our population, such as the elderly or young. H2S air levels below 70 ppb may be detectable by smell, but are not harmful to people or pets, even if exposures are common, or if brief, infrequent exceedances occur. The 70 ppb MRL does not mean that levels above 70 ppb necessarily are harmful. Rather, it is a conservative guideline for sensitive members of the population.

7. What are the health effects associated with hydrogen sulfide exposure? Do the health effects end after exposure ceases?

Exposure to concentrations of hydrogen sulfide greater than the MRL of 70 ppb in air for periods of time exceeding several weeks may cause transient and mild irritation of eyes, nose, and throat, which are reversible when exposure ceases. Individuals who are unable to smell H2S do not experience such responses.

Short-term exposures to H2S at concentrations of parts per million or higher (1 ppm = 1,000 ppb) have been reported to occasionally cause nausea, headaches, disturbed equilibrium, neurobehavioral changes, olfactory paralysis, loss of consciousness, and tremors, depending on the levels. While some persistent effects have been reported in workers exposed to H2S at high levels for long periods, effects from environmental exposures are reversible.

8. What should I do if I smell hydrogen sulfide inside my home? Outside my home?

If you are outdoors when you smell H2S, you may wish to go indoors temporarily to avoid the smell. Because it is a relatively common airborne substance, and often is associated with sewage treatment plants, sewage lift stations, decomposing vegetable matter, landfills and some industrial activities, it often is detectable near these facilities. If smells are localized indoors, ventilating the home typically is beneficial, assuming that there is not a continuing source in the home itself (e.g., hot water heater or water supply).

9. What is the most effective way to remove H2S from the home if it is entering from the outside?

Air filtration devices are available for residential applications and would be expected to help dissipate H2S odors, both existing and new.

10. Does the federal government regulate hydrogen sulfide? Is hydrogen sulfide a pollutant under federal law? Other than workplace limits imposed by the Occupational Safety and Health Administration (OSHA) has the federal government-imposed exposure limits for hydrogen sulfide? What are the exposure guidelines for hydrogen sulfide?

The workplace OSHA concentration for H2S is 20,000 ppb (20 ppm), based on a 15-minute time-weighted average. Other regulatory agencies have developed guidelines for H2S, including in occupational and environmental circumstances. There are no federal standards for air (other than for petroleum refining facilities), but protective guidelines have been recommended at the MRL of 70 ppb, which is the safe level for exposures of less than or equal to 14 days.

11. Is H2S considered a toxic substance under federal law?

H2S is not regulated by federal law according to air concentrations. There are Clean Air Act requirements related to H2S release prevention and planning. Therefore, H2S release is regulated for reporting and planning purposes beyond threshold quantities, but not by air concentration. There are also federal Permissible Exposure Limits (PELs) that apply in the workplace, but not outdoor air.

12. Is hydrogen sulfide likely to affect me or my family? If I smell “rotten eggs” am I in danger? Do I need to wear personal protective equipment if I encounter hydrogen sulfide?

In situations where people can move around freely, H2S is almost never a health issue, though the odor of H2S is easily detected. Protective equipment is not necessary except for some enclosed industrial operations.

13. Each year, how many people in the United States die from exposure to hydrogen sulfide? How many people in the U.S. each year suffer adverse health effects from exposure to hydrogen sulfide? Where do those situations typically happen?

The U.S. Bureau of Labor Statistics estimated fewer than 50 fatalities during the period from 2011 to 2017, approximately 8 per year. The cases typically are attributed to industrial accidents or entry into confined spaces containing high levels of H2S. 

14. What other resources are available if I would like additional information on hydrogen sulfide?

There are many sources of information regarding H2S, ranging from simple and straightforward to highly detailed and complex. These include:

ATSDR (Agency for Toxic Substances & Disease Registry). 2016a. Toxicological Profile for Hydrogen Sulfide and Carbonyl Sulfide. U.S. Department of Health and Human Services. Atlanta, GA.

ATSDR (Agency for Toxic Substances & Disease Registry). 2016b. Tox Guide for Hydrogen Sulfide (H2S). U.S. Department of Health and Human Services, Public Health Service. Atlanta, GA.  

ATSDR (Agency for Toxic Substances & Disease Registry). 2016c. Public health Statement: Hydrogen Sulfide (H2S). U.S. Department of Health and Human Services, Public Health Service. Atlanta, GA.

California ARB (California Air Resources Board). 2021. Hydrogen Sulfide & Health.

MN DOH (Minnesota Department of Health). 2019. Hydrogen Sulfide and Sulfur Bacteria in Well Water: Well Management Program. August 2019.

2021 Mill Operations Timeline

Prior to 2020, the New-Indy Catawba mill produced mostly white paper, which was used by customers to print magazines, catalogs and similar materials. Last year, New-Indy converted portions of the mill to manufacture unbleached containerboard, which is used by customers to produce various packaging products. The mill was completely offline from May to September 2020 during the conversion process. The first stage of restarting production began in December and by February 1, 2021, the mill had restored operations. On February 8, 2021, New-Indy Catawba LLC sent DHEC a letter notifying it that New-Indy Catawba began operations of all equipment except the No. 2 Paper Machine within 15 days prior to that letter.

Week of: February 1
  • Began market-grade production of material via PM3

Feb

Week of: February 1

Week of: March 1

Mar

Week of: March 1
  • Began ASB surface solids removal
  • Established Community Service Line for call-ins

Week of: March 8
  • Full mill odor survey conducted by external consultant

Mar

Week of: March 8

Week of: April 5

Apr

Week of: April 5
  • Installed on-site H2S monitors for informational purposes

Week of: April 19
  • Oxygen transfer supplementation in ASB (calcium nitrate)

Apr

Week of: April 19

Week of: May 3

May

Week of: May 3
  • Brought foul condensate steam stripper back into service
Week of: May 10
  • Optimized calcium nitrate supplementation (split feed)
  • Enhanced surface solids removal in ASB

May

Week of: May 10

Week of: May 24

May

Week of: May 24
  • Installed on-site fence line H2S monitors in accordance with EPA regulations
  • Activated company landing page

Week of: June 7
  • Installed PAB cover & carbon filter
  • Activated two aerators in Holding Pond 1; began peroxide treatment
  • Added hydrogen peroxide and liquid oxygen to the ASB inlet

Jun

Week of: June 7

Week of: June 14

Jun

Week of: June 14
  • Continued surface solids removal from ASB
  • Added ferric chloride to Holding Pond 1 influent ditch
  • Initiated hydrogen peroxide addition to Holding Pond 1
Week of: June 21
  • Continued surface solids removal from ASB

Jun

Week of: June 21

Week of: June 28

Jun

Week of: June 28
  • Installed New-Indy offsite H2S monitors
  • Initial New-Indy Catawba Community Engagement Group (CEG) meeting
Weeks of: July 12 & July 19
  • Continued surface solids removal and aerator repairs

Jul

Weeks of: July 12 & July 19

Week of: August 9

Aug

Week of: August 9
  • CEG meeting and tour of the mill

Week of: September 13
  • Initiated the use of a second dredge unit on the ASB to continue the removal of sub-surface solids
  • CEG meeting with presentations from toxicologist and wastewater treatment expert

Sep

Week of: September 13

Week of: September 27

Sep

Week of: September 27
  • Commenced EQ Basin solids removal with an excavator
Week of: October 18
  • CEG meeting with presentations on air dispersion modeling and community outreach

Oct

Week of: October 18

Week of: October 25

Oct

Week of: October 25
  • Initiated operation of a hydrogen peroxide diffuser running the length of #1 Holding Pond
Week of: November 15
  • CEG meeting with presentation on New-Indy’s Voluntary Cleanup Contract (VCC) and the environmental assessment New-Indy Catawba made just prior to its acquisition of the Catawba mill

Nov

Week of: November 15

Abbreviation Key

 

Abbreviation Meaning Functional Description
ASB Aeration Stabilization Basin Biological stabilization of wastewater organics
CEG Community Engagement Group Build trust and confidence with local citizens and other stakeholders and establish an effective and regular dialogue with the local community
EPA Environmental Protection Agency US environmental agency
EQ Basin Equalization Stabilization Basin Used as a means of buffering or equalizing the characteristics of wastewater prior to entering the wastewater treatment system
H2S Hydrogen Sulfide Chemical targeted for ambient air monitoring
PAB Post Aeration Basin Final aeration polishing basin prior to discharge to Catawba River
PM3 Paper Machine 3 Production equipment where linerboard is made from pulp slurry
SCDHEC South Carolina Department of Health & Environmental Control South Carolina state environmental agency

New-Indy Catawba Community Engagement Group

The New-Indy Catawba Community Engagement Group (CEG) was formed in June 2021 and is comprised of individuals who live in communities surrounding the mill. Membership is distributed among local environmental leaders, members of surrounding businesses, concerned local citizens and New-Indy employees.

The CEG held its first meeting on June 28, 2021 and convenes regularly with the following objectives in mind:

  • To establish an effective and regular dialogue between the local community surrounding the mill and New-Indy Catawba management.
  • To build trust and confidence with local citizens and other stakeholders that New-Indy Catawba is firmly committed to operating in a safe and sustainable manner, which will have a positive impact on the local community.

CEG Meeting Recaps

JUNE 28: The first CEG meeting was introductory in nature and the group discussed many of the issues raised in the community surrounding the mill at that time. Members offered ideas to New-Indy management on the best ways to communicate clear and reliable information to local citizens. A key goal that the CEG and New-Indy management are working toward is establishing a structured way for members of the community to report important information related to their concerns directly to New-Indy management for further examination.

The CEG was updated on the ongoing DHEC and EPA orders and briefed by New-Indy management on the work that was being done to comply.

AUGUST 9: New-Indy Catawba offered a tour of the mill to the CEG. Following the tour, the group discussed ongoing operations with New-Indy management. Several new CEG members were in attendance and introduced themselves. Representatives from SCDHEC were in attendance and addressed questions from the CEG. New-Indy also provided an update during the meeting on the company’s plans to update its website with information that addresses concerns within the community, educational resources on the paper-making process and daily air quality monitoring reports.

SEPTEMBER 13: New-Indy Catawba representatives offered mill site updates, displayed recent website modifications and explained plans to further the company’s communications efforts. A toxicologist was in attendance to explain global H2S sources, H2S characteristics and toxicology, and regulatory challenges and guidelines. A wastewater treatment expert conducted a presentation for the CEG regarding pulp and paper wastewater treatment, biochemical oxygen demand (BOD) and how H2S is maintained in the paper-making environment. The toxicologist and wastewater treatment expert also answered questions from CEG members following their presentations.

OCTOBER 18: Similar to the September CEG meeting, the session began with mill site updates and a review of recent website adjustments, highlighted by a new infographic map and a newsletter. An air dispersion modeling expert provided an explanation on how modeling works, what the model inputs are, evaluating model results, and how those factors apply to the New-Indy air dispersion model. A community outreach consultant described the process of responding to citizen odor complaints, how complaint data is gathered and logged, and how the collected information is used.

NOVEMBER 15: The session commenced with an update on mill operations that included solids removal continuing in the ASB and EQ Basin, as well as a survey conducted in the ASB to scan the basin floor to locate subsurface solids and relocate aerators accordingly. Stack testing emissions results were within compliance measures and New-Indy is exploring ways to optimize performance of the condensate steam stripper. Recent website alterations include a new color scheme, weekly posts to convey site updates and a social media feed to provide real-time updates to the community. An environmental consultant presented on New-Indy’s Voluntary Cleanup Contract (VCC) and the environmental assessment New-Indy Catawba made just prior to its acquisition of the Catawba mill. The consultant also explained the VCC program and how New-Indy has been working through the VCC process.

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Contact Us

New-Indy has a dedicated phone line for reporting concerns or feedback about our operations. Please call 803.670.2001 and make sure to tell us your name, phone number and the reason for your outreach. If you would like to report an odor observation, please fill out the submission form below. Complete information will enable us to evaluate the issue thoroughly and follow up as needed.

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